SPECIAL TERMS AND CONDITIONS OF SALE FOR TOURIST PACKAGES AND SERVICES of the Montluçon Inter-municipal Tourist Office, from Cher to Tronçais, as at 8 December 2025
In accordance with Article R211.4 of the Tourism Code, these special terms and conditions of sale are intended to inform customers of the Montluçon Inter-municipal Tourist Office, from the Cher to Tronçais, hereinafter referred to as Montluçon Tourisme, prior to the signing of the contract.
In accordance with Article L211.9 of the Tourism Code, this pre-contractual information shall form an integral part of the contract and may only be amended by express agreement between the parties.
These General Terms and Conditions may be amended and updated by Montluçon Tourisme at any time. The applicable General Terms and Conditions are those in force at the time of the booking.
These General Terms and Conditions are provided to the customer at the time of booking a service with Montluçon Tourisme and may be viewed and downloaded from the website: www.montlucon-tourisme.fr
1. Conclusion of the contract
1.1 – General provisions
Booking any of the tourist services (accommodation, transport, holidays, guided tours, ticketing, etc.) offered by Montluçon Tourisme implies unreserved acceptance of the provisions of our Special Terms and Conditions of Sale (STCS).
1.2 – Formation of the contract
Apart from via the website, all booking requests must be submitted in writing to Montluçon Tourisme, either in person, by email to contact@montlucon-tourisme.fr, or by post to Montluçon Tourisme – 67 ter Boulevard de Courtais – 03100 Montluçon.
No booking shall be deemed final until:
– on the one hand, upon receipt of the completed, dated and signed contract or proposal, subject to confirmation by Montluçon Tourisme, taking into account technical feasibility, availability and, where applicable, a minimum number of participants. The terms of the contract or proposal relating to the customer’s specific requests shall take precedence over those set out in these General Terms and Conditions, without prejudice to the provisions of applicable legislation.
– and, secondly, upon receipt of a deposit of 25 per cent of the total amount of the services or the balance for all bookings made less than 10 days before the start of the service.
2. Conditions for the provision of services
As all services sold by Montluçon Tourisme are time-bound by their very nature, they may under no circumstances be extended beyond the service’s expiry date.
The customer must arrive on the specified day and at the times stated in the booking contract, bearing the voucher.
In exceptional circumstances, we may be obliged to cancel a tour if the minimum number of participants is not reached. You will be notified of this decision in accordance with the terms of Article 6.2 of these General Terms and Conditions. In the event of cancellation by Montluçon Tourisme, your payments will be refunded in full, without any further compensation. All costs incurred by the customer remain at their own expense.
2-1 For holidays with accommodation
Accommodation services, whether or not included in a package, are calculated on the basis of the number of nights. Prices include the room hire and, where applicable under the terms of the contract, breakfast, half-board or full board. The services included in the package are specified on the product page of our website or in our various brochures for each service. Unless otherwise stated in the contract, they do not include drinks with meals or any other possible supplements. When a guest occupies a room intended for two people on their own, they will be charged a supplement known as the ‘single room supplement’.
When booking accommodation, we strongly advise you to inform the accommodation provider directly of your arrival time, as some establishments do not have a night reception.
2-2 For coach journeys
Passengers must follow the driver’s instructions and guidelines and comply with the rules in force, in particular: fastening their seatbelts, not smoking or vaping, not blocking the aisle, not distracting the driver, and asking the driver’s permission before speaking to them. Passengers must also adhere to the timetable at departure, as well as after each stop.
2-3 For booking guided tours
For all guided tours, the tour may be cancelled by Montluçon Tourisme due to adverse weather conditions or in cases of force majeure as referred to in Article 6.3 of these General Terms and Conditions – in which case the amount paid will be refunded to you, without this entitling you to any compensation. Each participant must comply with the rules on safety, caution, the handling of tools, routes and traffic, and must follow the instructions and advice of the guide and/or the service provider throughout the tour. Children remain the sole responsibility of their parents, guardians, teachers or those in charge of them. As the tours are on foot, participants must wear suitable footwear and clothing appropriate to the day’s weather conditions.
Customers must ensure they have the physical and mental capacity to take part in the tours, some of which involve challenges or specific features (stairs, distances, heights, slippery surfaces, etc.). If you have any doubts about your ability to take part, we recommend that you contact Montluçon Tourisme in advance to obtain further information about the services available to suit your needs.
The customer must arrive on the specified day at the times and locations stated in the contract.
Unless otherwise stated, the minimum group size for guided tours is 10 people and the maximum is 50 people. Above this threshold, a second guide is required.
2-4 For activities involving the consumption of food and drink
For packages comprising, in particular, food and drink, customers with allergies or intolerances to certain foods must inform Montluçon Tourisme and/or the service provider before consumption.
For packages involving, in particular, alcoholic drinks, please note that ‘Excessive alcohol consumption is harmful to health’ and that Montluçon Tourisme and/or the relevant service provider may restrict or prohibit the consumption of alcohol depending on the situation.
3.
’sright of withdrawalThe 14-day right of withdrawal does not apply to package holidays and other tourist and leisure travel services not included in a package (tickets, guided tours, etc.) which are provided on a specific date or during a specific period in accordance with Article L221-28 of the Consumer Code.
4. Prices
All prices are displayed in euros and include VAT.
Unless otherwise specified in the description of a service confirmed in the contract, the following are not included in the price: personal expenses, insurance, optional services not included in the service description and, where applicable, tourist tax.
5. Payment
All bookings are subject to the payment of a deposit no later than 30 days before the start of the service and a balance no later than 10 days before the start of the service, depending on the type of service booked, as indicated in our promotional materials and in the contract. For services requiring payment of a deposit and the balance less than 10 days before the start of the service, the full amount must be paid at the time of booking.
Payment must be made:
In cash: in euros only, at the Montluçon Tourisme offices, subject to the limits set out in Articles L112-6 and D112-3 of the Monetary and Financial Code,
By bank or postal cheque: made payable to Montluçon Tourisme; where applicable, proof of identity must be provided by presenting a national identity card or passport.
By bank transfer + IBAN (see invoice and/or contract),
By credit/debit card: at the Montluçon Tourisme offices.
Montluçon Tourisme will send an invoice to the customer once the booking has been fully confirmed.
Once the booking has been confirmed, Montluçon Tourisme will send the customer the various vouchers to be presented when visiting each service provider.
6. Cancellation terms
6.1 By the customer: groups, individuals and groups comprising individuals
In accordancewith Article L. 211-14, I of the Tourism Code, the customer may terminate the contract at any time prior to the start of the service, provided they comply with the following procedure and refund conditions:
– Any partial or total cancellation must be notified by email to contact@montlucon-tourisme.fr or by registered letter with acknowledgement of receipt to: Montluçon Tourisme – 67 ter Boulevard de Courtais – 03100 Montluçon.
– For the cancellation of individual tourist services and package deals, cancellation fees are set as follows, unless otherwise specified in the contract:
– 30 days before the start of the holiday, the customer will be refunded in full the sums paid,
– between the 30th and the 21st day inclusive before the start of the stay: 25% of the price of the service will be retained,
– between the 20th and the 8th day inclusive before the start of the stay: 50% of the price of the service will be retained,
– between the 7th and the 2nd day inclusive before the start of the stay: 75 per cent of the price of the service will be retained,
– less than 2 days before the start of the stay: 100 per cent of the price of the service will be retained,
– in the event of a no-show or late arrival (see ‘Late arrival’), no refund will be made (see ‘Insurance’).
In the event of the customer cutting short their stay, no refund will be made.
A partial cancellation refers to the reduction of one element of the service. The pro rata rule will be applied in accordance with the compensation terms set out above.
These provisions do not apply where an amicable agreement is reached between Montluçon Tourisme and the customer.
6.2 Due to Montluçon Tourisme
In accordance with Article L. 211-14, III of the Tourism Code, Montluçon Tourisme may terminate the contract and refund the customer in full for any payments made, without any further compensation being due, if:
1. The number of people registered for the tourist service or package is less than the minimum number specified in the contract, and Montluçon Tourisme notifies the customer of the termination of the contract within the time limit set out in the contract, and no later than:
• 20 days before the start of the service if its duration exceeds 6 days,
• 7 days before the start of the service if its duration is between 2 and 6 days,
• 48 hours before the start of the service if its duration is less than 2 days.
2. Other cases of cancellation by Montluçon Tourisme
Where Montluçon Tourisme cancels the service before it begins, the customer shall, without prejudice to any claims for compensation for any damages suffered, be reimbursed immediately and without penalty for the sum paid. They shall also receive compensation at least equal to the penalty they would have incurred had the cancellation been made by them on that date. These provisions shall not apply where an amicable agreement is reached whereby the customer accepts an alternative service proposed by Montluçon Tourisme.
6.3 Force majeure
The customer and Montluçon Tourisme are entitled to terminate the contract before the start of the service without incurring any termination fees where a cancellation or amendment is necessitated by a force majeure event, such as – by way of example but not limited to – the occurrence of a natural disaster, an armed conflict, a labour dispute, a mandatory order from the public authorities, a disruption to transport, an operational accident – that is to say, the occurrence of an unforeseeable event, beyond the control of the parties and which is impossible to overcome despite efforts to resist it.
The party invoking force majeure in relation to any of the aforementioned events must notify the other party by any means in a clear, comprehensible and unambiguous manner on a durable medium as soon as possible. The parties may consult with one another, where possible before the service is to be provided, to examine in good faith whether the contract should continue or be terminated. The party adversely affected by the non-performance of the obligation prevented by the event in question shall be entitled to cancel the service without notice. Pursuant to Article 1218 of the Civil Code, no damages shall be payable.
6.4 Refund in the event of cancellation
Unless Montluçon Tourisme and the customer agree to postpone the service, in the event of cancellation and in accordance with the terms of Article R221-10 of the Tourism Code, Montluçon Tourisme shall make the refunds required under Sections II and III of Article L. 211-14 or, pursuant to paragraph I of Article L. 211-14, shall refund all payments made by the traveller or on their behalf, less the appropriate cancellation fees. These refunds to the traveller shall be made as soon as possible and, in any event, no later than fourteen days after the termination of the contract.
7. Changes
7.1 Changes requested by the customer
Any request for a change prior to the start of the service must be sent by email to contact@montlucon-tourisme.fr.
Any changes must be subject to prior approval by Montluçon Tourisme. As each request is dealt with on a case-by-case basis, Montluçon Tourisme is available to the customer to consider any contractual changes or requests for additional services.
7.2 Changes by Montluçon Tourisme
In accordance with Article L211-13 of the Tourism Code, Montluçon Tourisme may, prior to the start of the service, unilaterally amend the terms of the contract other than the price, in accordance with Article L211-12 of the Tourism Code. A unilateral amendment by Montluçon Tourisme shall be permissible without objection from the customer if it is minor, provided for in the contract (weather conditions, number of participants, service provider’s availability depending on their craft or agricultural activity, etc.) AND the customer is informed as soon as possible in a clear and written manner.
For major changes, or those resulting in a price increase of 8%, the customer shall be informed as soon as possible, clearly and in writing, of the consequences of the change on the price of the holiday, and given the opportunity to express their opinion; they shall also be informed of the consequences of failing to respond within this timeframe, and shall be advised of any alternative service, together with its price, if applicable. Where changes to the contract or the alternative service result in a reduction in the quality of the trip or holiday or in its cost, the customer is entitled to an appropriate price reduction.
If the contract is terminated and the customer does not accept an alternative service, Montluçon Tourisme shall refund all payments made by the customer as soon as possible and, in any event, no later than fourteen days after the termination of the contract, without prejudice to any compensation payable under Article L 211-17 of the Tourism Code.
8. Delays / Overrunning the scheduled time
Where a service specifies a precise time and place for the service to commence, in the event of the customer being late, the customer must notify Montluçon Tourisme as soon as possible by telephone on 04 70 05 66 80 between 9.00 am and 12.00 pm and between 2.00 pm and 5.00 pm. Any services not used as a result of such a delay shall remain payable and shall not give rise to any refund.
9. Assignment of the contract
In accordance with Articles L211-11 and R211-7 of the Tourism Code, the customer may, provided the contract has not yet taken effect, no later than 7 days before the start of the service and by any means that provides proof of receipt, inform Montluçon Tourisme of the transfer of the contract to another person who meets all the conditions applicable to this contract and who fulfils the same conditions as the original customer for the provision of the service.
In the event of a transfer, the customer and the transferee shall be jointly and severally liable for payment of the outstanding balance of the price, as well as any fees, charges or other additional costs incurred as a result of this transfer. Montluçon Tourisme shall inform the customer of the actual costs of the transfer, which must not be unreasonable nor exceed the cost actually incurred by Montluçon Tourisme as a result of the transfer of the contract.
10. Liabilities
Montluçon Tourisme is the customer’s sole point of contact and is liable to the customer for the performance of the services ordered and for the obligations arising from these special terms and conditions of sale. It is automatically liable for the performance of the services provided for in the contract, whether such services are performed by itself or by other service providers, and is obliged to provide assistance to the customer in difficulty in accordance with the terms of Article R221-10 (providing useful information on health services, local authorities and consular assistance, facilitating long-distance communications and helping to arrange alternative travel arrangements).
Montluçon Tourisme cannot be held liable for booking errors attributable to the customer or caused by exceptional and unavoidable circumstances, for the total or partial non-performance of the services ordered in the event of force majeure as defined in Article 6.3 of these General Terms and Conditions, the actions of a third party, the customer’s failure to fulfil their obligations, or in the event of fault on the part of the customer.
The customer shall notify Montluçon Tourisme, as soon as practicable in the circumstances of the case, of any non-conformity observed during the provision of a travel service included in the contract. Montluçon Tourisme shall not be held liable for damages of any kind that may result from the temporary unavailability of the website or an interruption in the customer’s connection during the registration, booking or payment process.
If any of the travel services are not performed in accordance with the contract, Montluçon Tourisme shall remedy the non-compliance, unless this is impossible or would entail disproportionate costs, taking into account the significance of the non-compliance and the value of the travel services concerned. If Montluçon Tourisme fails to remedy the non-compliance within the reasonable timeframe set by the customer, the customer may remedy the situation themselves and claim reimbursement of the necessary expenses.
11. Insurance
When you make your booking, Montluçon Tourisme does not offer you the option to take out comprehensive or cancellation insurance and advises you to check that you are covered by such policies with the insurer of your choice, other than the insurer for which Montluçon Tourisme is automatically liable; it will be your responsibility to contact this insurer directly in the event of a claim, in order to initiate the appropriate procedure.
12. Personal Data Protection
Montluçon Tourisme may collect personal data necessary for the electronic processing of your registration, its follow-up, the sending of newsletters, promotions and marketing communications, or as part of quality surveys (via email, text messages, telephone calls and post).
In accordance with the GDPR, you have the right at any time to access, rectify, update, transfer and erase your personal data; you may exercise these rights by contacting the data controller either by emailing contact@montlucon-tourisme.fr, or by post to Montluçon Tourisme – 67 ter Boulevard de Courtais – 03100 Montluçon, and in both cases you must provide proof of your identity.
Unless you indicate otherwise in relation to a restriction on or objection to the processing of your personal data, we reserve the right to use this information to send you the various documents mentioned above. You also have the right to lodge a complaint with the CNIL.
13. Intellectual property / photographs / illustrations
The photographs, maps and illustrations contained in the brochures and/or on the website are for illustrative purposes only and are not contractually binding. Any reproduction or use of these elements, whether for commercial or non-commercial purposes, is strictly prohibited without prior written authorisation.
The repeated and systematic extraction of elements, whether protected or not, from the website www.montlucon-tourisme.fr, causing any harm to Montluçon Tourisme or any of its service providers or suppliers, is also prohibited.
14. Archiving of the contract
Any contract entered into with the customer relating to an order exceeding 120 euros (including VAT) will be archived by Montluçon Tourisme for a period of 10 years in accordance with Articles L213-1, R213-1 and R213-2 of the Consumer Code.
Montluçon Tourisme will archive this information and provide a copy of the contract at the customer’s request.
15. Complaints / Disputes
These General Terms and Conditions are governed by French law.
Any complaint relating to a service must be addressed to Montluçon Tourisme by email: contact@montlucon-tourisme.fr OR by registered letter with acknowledgement of receipt within 7 days of the end of the service provided.
After contacting our Sales Department, and in the absence of a satisfactory response from the Sales Department within 60 days, or if the response received is unsatisfactory, the customer may refer the matter to the Tourism and Travel Ombudsman (www.mtv.travel).
If the sale is made online, the customer may use the platform available on the website https://webgate.ec.europa.eu/odr to resolve their dispute.
Any dispute that cannot be resolved amicably shall fall exclusively within the jurisdiction of the District Court of Montluçon in the case of a legal entity; in the case of a natural person, jurisdiction is assigned to the competent court in accordance with Article L141-5 of the Consumer Code.
IM003180002 / Association under the 1901 Act ‘Montluçon, du Cher à Tronçais’, also known as ‘Montluçon Tourisme’ Tel. 04 70 05 66 80 / Address: 67 ter Boulevard de Courtais – 03100 MONTLUÇON
Financial guarantee: GROUPAMA ASSURANCE-CRÉDIT & CAUTION – 8–10 rue d’Astorg – 75008 PARIS – France Professional Liability Insurance: GROUPAMA RHÔNE-ALPES AUVERGNE – 50 rue de Saint-Cyr – 69009 LYON – France
SIRET 834 154 205 000 19 / Intra-Community VAT number FR76834154205